Shipping & Delivery Policy
🌡️ Cold Weather Policy — Heat Pack Requirement
When outdoor temperatures are below -5°C, all live orders must include a UniHeat warming pack. This is not optional — orders without a heat pack will not be shipped during cold weather conditions. This protects your livestock from freezing during transit.
Heat packs are automatically added to your order when cold weather is detected at time of fulfillment. The pack duration is selected based on your distance from Markham, Ontario, to ensure warmth lasts well beyond your estimated delivery window.
| Shipping Duration (estimated) | Heat Pack Included |
|---|---|
| Up to 20 hours | UniHeat 40hr (SKU: UNIHEAT-40HR) |
| Up to 36 hours | UniHeat 72hr (SKU: UNIHEAT-72HR) |
| Up to 48 hours | UniHeat 96hr (SKU: UNIHEAT-96HR) |
| Up to 60 hours | UniHeat 120hr (SKU: UNIHEAT-120HR) |
Why do we double the pack duration? Courier transit times can't be guaranteed — delays happen. We choose a heat pack that covers roughly double your estimated shipping time so your animals stay warm even if the package is delayed.
Heat Pack Pricing
- Orders $150 CAD or more — heat pack included FREE 🎁
- Orders under $150 — heat pack cost is added at checkout based on your location
📦 Shipping Overview
- We ship from Markham, Ontario, Canada
- We currently ship within Canada only
- Orders are shipped Monday–Wednesday to avoid weekend delays in transit
- We do not ship on long weekends or statutory holidays
- Local pickup is available in Markham by appointment only — Book a Pickup Slot
🔴 When We Will Not Ship
We will hold your order and contact you if:
- Outdoor temperatures are below -5°C at your destination and no heat pack is included in your order
- Extreme weather events are forecasted that could harm your livestock
- Your order contains live animals and the transit time exceeds safe thresholds
We will never knowingly ship an order that we believe will not arrive safely. If your order is held, we will reach out with options: waiting for warmer conditions, upgrading your heat pack, or a full refund.
📬 Delivery Estimates
Transit times vary by province. Below are approximate estimates from Markham, ON:
| Region | Estimated Transit |
|---|---|
| Ontario (GTA area) | 1 day |
| Ontario (rest of province) | 1–2 days |
| Quebec | 2 days |
| Atlantic Provinces | 3–4 days |
| Manitoba / Saskatchewan | 2–3 days |
| Alberta / BC | 3–4 days |
| Remote / Northern areas | 5–7+ days |
These are estimates only. We cannot guarantee courier delivery times.
⚠️ Live Arrival Guarantee
We guarantee live arrival on all livestock orders when shipped under our recommended conditions (including heat packs where required). If your order arrives with losses, please submit a claim within 2 hours of delivery with photos.